Privacy Policy

1. Introduction

This Privacy Policy describes the data handling practices of Mia Anne LLC, founded by developer Mia Anne, a computer systems design and integration firm headquartered at 1169 E 700 S, Provo, UT 84606-6365, United States. Throughout this document, references to Mia Anne, we, us, our, or the Company refer to Mia Anne LLC.

We operate the website located at https://www.miaanne.autos and provide professional services across computer integrated systems design, cloud architecture, cybersecurity engineering, performance optimization, and technical consulting within the Professional, Scientific, and Technical Services sector. This policy applies to all individuals who interact with our website, submit inquiries through our contact form, communicate with us via email at touch@miaanne.autos, call us at +15307877351, or otherwise engage our services.

We have designed this policy to comply with applicable data protection laws in the jurisdictions where we operate, including but not limited to the California Consumer Privacy Act as amended by the California Privacy Rights Act, the General Data Protection Regulation for visitors from the European Economic Area and the United Kingdom, and other state and federal privacy statutes. By accessing our website or using our services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect several categories of personal information, each obtained through different means and for different operational purposes. The following table summarizes our collection practices:

2.1 Information You Provide Directly

When you fill out our contact form, send us an email at touch@miaanne.autos, call us at +15307877351, or engage in a consultation discussion, you voluntarily provide us with personal information. The specific information requested depends on the nature of your interaction. You are never required to provide more information than is reasonably necessary to fulfill the purpose of your communication. However, declining to provide essential contact details may limit our ability to respond to your inquiry or deliver requested services.

2.2 Information Collected Automatically

When you browse our website at www.miaanne.autos, our servers automatically log certain technical information. This includes your IP address, the type and version of your browser, your operating system, the pages you visit, the time and duration of your visit, the referring website or search engine that brought you to our site, and general geographic information derived from your IP address. This data helps us understand traffic patterns, identify technical issues, protect against security threats, and improve the performance and content of our website.

2.3 Cookies and Similar Technologies

Our website may place small text files called cookies on your device. Cookies serve several functions: session cookies maintain your browsing state while you navigate between pages; preference cookies remember your settings for future visits; and analytics cookies help us measure aggregate usage statistics. We do not use cookies to track you across third-party websites, build advertising profiles, or serve targeted advertisements. You can configure your browser to refuse all cookies, accept only certain types, or alert you when a website attempts to set a cookie. Blocking all cookies may affect certain website features but will not prevent you from accessing our core content.

3. How We Use Your Information

We process personal information for specific, limited purposes directly connected to the operation of our business and the delivery of our services. Each use rests on a lawful basis such as your consent, the performance of a contract, our legitimate business interests, or compliance with legal obligations.

3.1 Primary Business Purposes

• Service Delivery: Fulfilling your requests for computer systems design, architecture consultation, integration services, security assessments, and performance optimization engagements.
• Client Communication: Responding to inquiries, providing project updates, sending technical documentation, issuing service proposals and contracts, and answering support questions.
• Client Management: Maintaining accurate records of client relationships, project histories, billing information, and communication preferences to ensure continuity and quality of service.
• Business Operations: Conducting internal business functions including accounting, auditing, strategic planning, and performance analysis to run our company efficiently.

3.2 Service Improvement

We analyze aggregated and anonymized usage data from our website to identify trends, evaluate which content resonates with visitors, optimize page performance, and guide future content development. This analysis uses statistical aggregation that does not identify individual visitors. We may use communication feedback and project outcomes to refine our service methodologies and technical approaches.

3.3 Security and Compliance

We process technical and usage data to detect, prevent, and respond to security incidents, fraud, network attacks, unauthorized access attempts, and other malicious or illegal activities. We may also process information as needed to comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms of Service and other agreements.

3.4 Marketing Communications

We do not engage in mass marketing campaigns, newsletter distributions, or promotional email blasts. If we ever send you information about new services, industry insights, or company updates, we will do so only with your explicit prior consent, and every such communication will include a clear and simple mechanism to opt out of future messages.

4. Information Sharing and Disclosure

Mia Anne LLC does not sell, rent, lease, or trade your personal information to any third party for monetary consideration or otherwise. We share information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers who perform functions on our behalf, such as website hosting, cloud infrastructure, email delivery, analytics processing, payment processing if applicable, and secure data storage. These providers are contractually bound to: (a) process data only on our documented instructions, (b) implement appropriate technical and organizational security measures, (c) not use your personal information for their own purposes, and (d) delete or return all data upon completion of the service.

4.2 Legal Obligations

We may disclose personal information when we have a good-faith belief that disclosure is necessary to: comply with a valid legal obligation such as a court order, subpoena, or regulatory inquiry; protect and defend our rights, property, or safety; protect the rights, property, or safety of our clients or the public; or investigate and prevent fraud, security breaches, or technical issues.

4.3 Business Transfers

In the event that Mia Anne LLC is involved in a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, personal information held by the Company may be among the assets transferred. We will notify you of any such change in ownership or control of your personal information, and any choices you may have regarding your data.

4.4 Aggregate and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify any individual. This data may be used for industry research, service benchmarking, public reporting, or marketing purposes.

5. Data Security

As a computer systems design and cybersecurity engineering firm, Mia Anne LLC takes data security as a fundamental priority. We implement and maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the personal information under our control.

5.1 Technical Measures

• Encryption of data in transit using industry-standard Transport Layer Security protocols across all web communications.
• Encryption of sensitive data at rest using strong encryption algorithms with proper key management.
• Network segmentation, firewall configuration, and intrusion detection systems to protect our infrastructure perimeter.
• Regular vulnerability scanning, penetration testing, and security posture assessments conducted by our engineering team.
• Multi-factor authentication requirements for all administrative access to systems containing personal information.
• Rigorous access controls operating on principles of least privilege and need-to-know, with regular access rights reviews.

5.2 Organizational Measures

• Security awareness training and adherence to internal data handling policies for all personnel.
• Incident response procedures with defined escalation paths, containment protocols, and notification timelines.
• Vendor risk assessments and security review of all third-party service providers before engagement.
• Regular audits of security policies, access logs, and system configurations to identify and remediate gaps.

5.3 Breach Notification

In the unlikely event of a data breach involving personal information, we will promptly investigate and take corrective action. Where required by applicable law and where feasible, we will notify affected individuals and relevant supervisory authorities without undue delay, describing the nature of the breach, the categories of data involved, the measures we have taken or will take, and recommendations for steps affected individuals can take to protect themselves.

5.4 Your Role

While we maintain robust security measures, no method of electronic transmission or storage is absolutely secure. You also play a role in protecting your information. We recommend using strong authentication practices, keeping your devices and software updated, and being mindful of the information you choose to share through public channels. If you have reason to believe that your interaction with our website or services is no longer secure, please notify us immediately at touch@miaanne.autos.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, contractual, or reporting obligations. The specific retention period varies by data category:

• Client and project records: Retained for the duration of the client relationship plus seven years following the last engagement to comply with legal record-keeping requirements and to address any post-engagement questions or claims.
• Inquiry and correspondence data: If an inquiry does not result in a client relationship, related records are typically retained for up to two years, after which they are securely deleted unless a longer period is required by law.
• Website technical logs: Server access logs and analytics data are retained in raw form for up to twelve months, after which they are aggregated or deleted.
• Cookie data: Session cookies expire when you close your browser. Persistent cookies and similar identifiers expire or are reset according to their defined lifespan, typically within six to twelve months.

When data reaches the end of its retention period, we securely delete or irreversibly anonymize it in accordance with our data disposal procedures so that it can no longer be associated with any individual.

7. Your Privacy Rights

Depending on your jurisdiction and the privacy laws that apply to you, you may have one or more of the following rights regarding the personal information we hold about you:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal information and, if so, to obtain access to a copy of that information along with details about how and why it is being processed.

7.2 Right to Rectification

You have the right to request correction of inaccurate personal information we hold about you and to have incomplete personal information completed, taking into account the purposes of the processing.

7.3 Right to Deletion

You have the right in certain circumstances to request that we delete your personal information from our systems. We will honor such requests unless retention is required by law, necessary for the establishment or defense of legal claims, or otherwise exempt under applicable data protection regulations.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to the processing, while we verify the basis for continued processing.

7.5 Right to Data Portability

Where processing is based on consent or a contract and carried out by automated means, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal information under certain conditions, including where processing is based on our legitimate interests. We will stop processing the relevant data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal and does not prevent us from processing data under a different lawful basis where one exists.

7.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge different prices, provide a different level or quality of services, or suggest that you may receive a different price or quality of services because you exercised your rights.

7.9 Exercising Your Rights

To exercise any of the rights described above, contact us by email at touch@miaanne.autos or by mail at Mia Anne LLC, 1169 E 700 S, Provo, UT 84606-6365, United States. We will acknowledge your request within the timeframe required by applicable law and may ask you to provide information to verify your identity before we process the request. There is generally no fee for making a privacy rights request, although we reserve the right to charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, in particular because of their repetitive character.

8. International Data Transfers

Mia Anne LLC is based in the United States, and our primary data processing operations occur on infrastructure located within the United States. If you are visiting our website or engaging our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

When we transfer personal information across international borders, we implement appropriate safeguards in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses approved by relevant regulatory authorities, verification that the recipient country provides an adequate level of data protection, or other mechanisms recognized by applicable law.

By providing your personal information to us, you acknowledge and consent to the transfer, storage, and processing of your data in the United States as described in this policy.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect, use, or disclose personal information from children. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16 without appropriate parental consent, we will take prompt steps to delete that information from our systems. If you believe that a child under 16 has provided us with personal information, please contact us immediately at touch@miaanne.autos.

10. California Privacy Rights

This section supplements the information in this Privacy Policy and applies solely to residents of the State of California, as required by the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 and their implementing regulations. It describes our practices regarding the collection, use, disclosure, and sale or sharing of personal information over the preceding twelve months.

10.1 Categories of Personal Information Collected

In the preceding twelve months, we have collected the following categories of personal information as defined under California law: identifiers such as name, email address, telephone number, and IP address; commercial information such as records of services purchased or considered; internet or other electronic network activity information including browsing history, search history, and interactions with our website; geolocation data derived from IP addresses at a city or regional level; and professional or employment-related information when provided through business communications.

10.2 Categories of Sources

We collect personal information directly from you when you submit our contact form, communicate with us via email or telephone, or engage us for consulting services. We also collect information automatically through your interaction with our website via cookies and server logs, and from our service providers who assist in operating our web infrastructure.

10.3 Business or Commercial Purposes

We collect personal information for the business and commercial purposes described in Section 3 of this policy, including service delivery, client communication, service improvement, security monitoring, and legal compliance.

10.4 Sales and Sharing

We have not sold personal information in the preceding twelve months and we do not sell personal information, as the term sell is defined under the CCPA. We do not share personal information for cross-context behavioral advertising purposes.

10.5 Sensitive Personal Information

We do not collect or process sensitive personal information as defined under California law for the purpose of inferring characteristics about individuals.

10.6 Retention Periods

We retain each category of personal information for the period described in Section 6 of this policy. We determine retention periods based on the purpose for which the information was collected, contractual obligations, applicable statutes of limitations, and legal record-keeping requirements.

10.7 Authorized Agent

You may designate an authorized agent to submit a privacy rights request on your behalf. Authorized agents must provide proof of their authorization — either a written and signed permission from you or a valid power of attorney. We may also require that you verify your own identity directly with us before we process an agent-submitted request.

11. EEA and UK Privacy Rights

This section applies to individuals located in the European Economic Area, the United Kingdom, and Switzerland whose personal information we process. It describes our data processing activities and your rights under the General Data Protection Regulation and equivalent UK and Swiss data protection laws.

11.1 Legal Bases for Processing

We process personal information on the following lawful bases: Consent — where you have given clear consent for us to process your personal data for a specific purpose; Contract — where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract; Legitimate Interests — where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests; and Legal Obligation — where we are subject to a legal obligation that requires processing.

11.2 Data Controller

Mia Anne LLC acts as the data controller for the personal information collected through our website and services. Our contact details are provided throughout this policy and at the end of this document.

11.3 Your GDPR Rights

In addition to the rights described in Section 7, individuals in the EEA, UK, and Switzerland have the right to lodge a complaint with a supervisory authority in their country of residence, place of work, or place of the alleged infringement if they believe that our processing of their personal information violates applicable data protection law. We encourage you to contact us first so that we can address your concerns directly.

12. Do Not Track Signals

Some web browsers offer a Do Not Track feature that sends a signal to websites requesting that they refrain from tracking the users browsing activities. There is currently no universally accepted standard for how websites should respond to Do Not Track signals. Our website does not currently respond to browser-based Do Not Track signals. We do not engage in third-party tracking or behavioral advertising on our site, so the practical effect of a Do Not Track signal on your browsing experience would be minimal. We continue to monitor developments in privacy standards and may revisit our treatment of Do Not Track signals in the future.

13. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Mia Anne LLC. This Privacy Policy applies only to information collected by our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every website you visit before providing any personal information. The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices by Mia Anne LLC.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal obligations, or other operational needs. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, provide additional notice such as a prominent notice on our website homepage or a direct notification to clients with whom we have an active relationship.

We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of our website or services after any modification to this policy constitutes your acknowledgment and acceptance of the updated terms. If you disagree with any change, you should discontinue use of our website and services and contact us to exercise any applicable data rights.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us. We welcome your inquiries and are committed to addressing them promptly and transparently.

We will acknowledge and respond to all privacy-related inquiries within the timeframe required by applicable law. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction.